Privacy Policy
www.naijaglobal.top (Nigeria) Privacy Policy
At naijaglobal.top (hereinafter referred to as "we"), we take your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you, as a Nigerian user, use our websites, mobile applications, or services (collectively, the "Services"). We comply with the Nigerian Data Protection Regulation (NDPR) 2019 and other applicable local privacy laws to ensure your data is processed responsibly.
1. Information We Collect
We only collect personal information necessary to provide and improve our Services, process your orders, and communicate with you. The types of information we may collect include:
a. Personally Identifiable Information
Basic Information: Name, phone number (including WhatsApp number), email address, and date of birth (if you have registered for our membership program).
Delivery Information: Home or office address (including neighborhood name, house number, and landmark) and preferred delivery contact person (if different from yours).
b. Transaction Information
Payment Details: Your payment method information (e.g., last four digits of your bank card, mobile wallet ID from Flutterwave/Opay/Palmpay), transaction history (order amount, date, and purchased items), and Cash on Delivery (COD) confirmation details.
Order Details: Items you browsed, added to your cart, or purchased, and any special shipping instructions.
c. Technical and Usage Information
Device Data: IP address, device type (e.g., smartphone, laptop), operating system, browser type, and unique device identifier (e.g., mobile device IMEI).
Usage Data: Pages you visited on our website/application, the time spent on each page, search queries, and how you interacted with our services (e.g., clicking "Checkout" or "Track Order").
d. Information You Voluntarily Provide
Feedback: Your comments, ratings, or survey responses regarding our services.
2. How We Use Your Information
We will use your personal information for the following specific and lawful purposes—we will never use it for any other unstated purpose without your consent:
a. Processing and Delivering Your Orders
Verifying your identity and delivery address to ensure accurate and timely delivery of groceries.
Processing payments (including cash-on-delivery confirmations) and sending order confirmations, delivery reminders, and receipts via email/SMS/WhatsApp.
b. Improving Our Services
Analyzing usage data to enhance the functionality of our website/application (e.g., streamlining the checkout process) and expand our product offerings (e.g., adding popular Nigerian staples such as cassava flour or yams).
Utilizing feedback to resolve issues (e.g., delivery delays) and improve customer service.
c. Communicating with You
Sending Important Updates: Changes in delivery times, service disruptions (e.g., during public holidays), or policy updates.
Sharing Personalized Offers: Discounts, Member Rewards, or Recipe Ideas (only available if you opt-in to receive marketing messages—see Part 4 for how to opt-out).
d. Ensuring Security
Detect and prevent fraudulent activities (e.g., unauthorized payment attempts) and protect our services from abuse.
Comply with the Nigerian Data Protection Regulation (NDPR) and other Nigerian laws (e.g., retaining transaction records for tax purposes).
3. How We Protect Your Information
We implement technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, or loss:
Data Encryption: Payment details (e.g., bank card information) and sensitive personal data (e.g., addresses) are encrypted using industry-standard technologies (e.g., SSL/TLS) when transmitted between your device and our servers.
Secure Storage: Your data is stored on password-protected and access-restricted servers—only authorized naijaglobal.top employees (e.g., customer service, delivery team) can access your data for legitimate business purposes.
Third-Party Security: We partner with trusted Nigerian payment processors (e.g., Flutterwave, Paystack) that comply with NDPR and global security standards. (For example, PCI DSS) is used to process payment data—we never store complete bank card information on our servers.
Regular Audits: We regularly conduct security checks and updates to our systems to address potential security vulnerabilities.
4. Your Rights Under the Nigerian Data Protection Regulation (NDPR)
As a Nigerian user, you have the following rights regarding your personal information under the NDPR—and we make it easy for you to exercise these rights:
Right of Access: Request a copy of the personal data we hold about you (e.g., your order history, address).
Right of Correction: Request that we update or correct inaccurate data (e.g., incorrect phone number or delivery address).
Right of Erasure: Request that we erase your personal data (e.g., if you no longer use our services)—we will comply unless we are legally required to retain this data (e.g., tax records).
Right of Unsubscribe: Click the “unsubscribe” link in our messages to unsubscribe from marketing messages (e.g., promotional emails/SMS). Contact customer service (details below).
Right of Complaint: If you…